OUR WHOLESALE POLICIES

Thank you for your interest in becoming a wholesale retailer of Lucy Nilan Ceramics.

We've outlined here our terms of service for your review.

Please note that it is illegal to supply misleading or false information in order to obtain discounted rate for anything other than for resale purposes.

Becoming a Lucy Nilan wholesaler

Please contact us with the following information and we'll get in touch with you within 5 business days:

Contact Name
Contact Email
Contact Phone Number
Business Name
Business Website

First order

Opening order minimum is $250.
Order must be paid in full with Visa, Mastercard, Amex or Paypal before production commences.  Orders will be invoiced.

Current clients

Buyers who have placed and received 3 or more orders may apply for NET 30 terms.
NET 30 accounts must be backed by a credit card guarantee of payment.

Due amount will be charged on the credit card if not received 31 days from invoice.
Accounts past 45 days will be referred to collection if we are unable to charge your credit card, and subsequent orders must be prepaid until the restriction is removed.

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Reorders

Minimum amount for reorders is $250, and at the time of reorder any balance remaining on account must be paid in full.

Custom orders

We rarely provide custom color/glaze options on our work in order to maintain our aesthetic integrity. Exceptions can be made on a case by case basic, but rarely done.

If you feel the custom work adheres to our existing aesthetics, we would love to start a conversation with you!

Any custom shapes require minimum of $100 design fee. If we decide to make the custom shapes available for sale to public, no design fee will be assessed.

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Changing an order

Once you have placed an order, you may change or cancel the order within 2 days from the date of order by emailing lucynilanceramics@gmail.com or by phone (617) 797-8138.

No cancellation is allowed on rush orders as we commence production immediately.

Order Delivery

Orders will be completed and shipped on average 3-4 weeks from the date the order was placed (4-6 weeks for orders of 50 or more items). Actual shipping costs will be added to your final invoice.

We ship via UPS or USPS with insurance and delivery confirmation.

International orders are subject to custom restrictions/shipping requirements and buyer is responsible for all duties and import taxes/fees.

The nature of handmade

Please note that we do not utilize any molds in our production and every piece is handmade. This means each item will vary slightly from each other. Please set your expectations accordingly.

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Damaged or lost goods

Please inspect all shipments immediately upon arrival. Contact lucynilanceramics@gmail.com within 3 days of receipt of damaged, missing or defective shipments. Please keep all packaging materials so we can collect shipping insurance. Once received, damaged or defective merchandise will be reviewed. Returned merchandise will not be accepted if it is held for more than 10 days after receipt. 

By becoming a wholesale retailer of Lucy Nilan Ceramics, you are agreeing to these terms and conditions. If you have any questions or concerns, please feel free to email us at lucynilanceramics@gmail.com.